1. Quotes & Estimates

• All quotes provided by TM-MahaServices Ltd. are valid for 30 days from the date of issue.

• Quotes are based on the information available at the time and may be subject to additional costs if extra work or unforeseen repairs are required.

• Any such additional work will be communicated to the client before proceeding.

2. Deposits & Payment Terms

• A non-refundable deposit is required to secure a booking/start date.

• Deposits are non-refundable unless TM-MahaServices Ltd. is unable to commence or complete the work due to unforeseen circumstances.

• If the customer cancels a job after paying the deposit, the refund cannot be guaranteed, as materials may already have been purchased.

• Standard payment structure:

  • 60% deposit at booking

  • 40% balance due upon completion of the works, unless otherwise agreed in writing.

3. Cancellation & Rescheduling

• If a customer changes the start date at short notice and an alternative date cannot be agreed upon, the deposit will be forfeited.

• Cancellation within 5 working days of the agreed start date may incur a charge of 20% of the total job cost.

4. Materials & Procurement

• Materials required for works will either be:

  • Supplied by TM-MahaServices Ltd., in which case a handling/administration fee of up to 15% may be added to the cost.

  • Supplied by the client, who must ensure materials are delivered and available before the start date.

• If client-supplied materials are not available on the agreed start date, delays may incur additional charges (e.g., daily labour holding costs).

5. Scope of Work & Exclusions

• The agreed quote covers only the work and materials specified in writing.

• Exclusions include (but are not limited to):

  • Parking charges (client must provide permits or cover related costs).

  • Congestion and ULEZ charges, if applicable.

  • Any Penalty Charge Notices (PCNs) incurred due to lack of access/permits will be charged to the client plus a 20% admin fee.

  • Additional works not quoted for, or unforeseen repairs discovered during the project, which will be billed separately.

6. Client Responsibilities

• Clients must ensure safe, clear access to the property and notify TM-MahaServices Ltd. of any restrictions (e.g., parking, permits, health & safety hazards).

• Clients must ensure that electricity, water, and other necessary services are available during works.

7. Invoicing & Payment

• Final invoices are issued upon completion of the agreed work.

• Payments are due within 7 days of invoice date unless otherwise agreed.

• Late payments may incur additional charges.

8. Work Guarantee

• TM-MahaServices Ltd. provides a 3-months guarantee on workmanship for completed projects unless otherwise specified in writing.

• Guarantees do not cover damage caused by misuse, neglect, weather conditions, or third-party interference.

9. Liability

• TM-MahaServices Ltd. will take reasonable care to protect client property, but we cannot accept liability for:

  • Pre-existing structural issues, hidden defects, or faulty installations not carried out by us.

  • Delays caused by factors beyond our control (e.g., material shortages, weather conditions).

10. Agreement

By confirming a booking or paying a deposit, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions.

For queries or clarifications, clients are encouraged to contact TM-MahaServices Ltd. prior to accepting a quote.